Frequently Asked Questions

  • Drop us an email or book a free 30min consultation. We are looking forward to speaking with you about your dream sauna!

    1. We start with a conversation, during which we discuss your preferences and needs.

    2. Based on the discussion, we prepare a quotation. Payment terms are 40% when placing the order and 60% just before the sauna is picked up/delivered. Payment of 40% of the order value is equivalent to acceptance of the offer.

    3. We process the order. The lead time depends on the selected model, but usually varies between 8 and 10 weeks.

    4. We send you a video of the product ready for transport. After approval, you pay the remaining 60% of the price.

    5. You can pick up the finished sauna at our facility or we will deliver it to you. If you want, our team will install the sauna and test it.

  • Payment terms for the Yuki sauna are 40% when placing the order and 60% just before the sauna is picked up or delivered.


  • Every site is different.

    Our team will work with you to assess the site and come up with the best way to bring a sauna to it’s final location.

    The ground should be stable and level. We recommend using paving stones or a concrete slab for the entire area where the sauna will be placed. The foundation should be at least 10 cm larger than the outline of the sauna.

    For each sauna, we include a foundation plan and instructions for preparing the substructure, which you will receive with the confirmation of the first payment.

  • Yes, of course we can deliver the finished sauna. The price can be calculated after you give us the location.

    We can deliver anywhere in Europe and UK.

  • Yes, when we arrive with the finished sauna, we will install it for you. Every site is different so sometimes a crane is needed - this is payed separately by you to save cost. If there is no crane access let us know in advance.

    If the electrical connection is present and working, we can test the sauna on site. The final electrical connection should be done by a local qualified electrician with appropriate qualifications.

  • Once the design work and the initial payment is done, our usual lead time for saunas is about 8 to 12 weeks.

  • Saunas with an electrical heater will require a three-phase connection. Once you choose the sauna, we will give you detailed information about the cable requirements to connect the sauna.

    Running the electrical services to your sauna is your responsibility. It’s best to get it done before we arrive with the sauna, so we can connect it for you.